IT Systems and Support Lead £35,000 - £40,000 + extensive benefits Full Time / Permanent On Site / Central Birmingham Company and Role My client are an established but very ambitious PE backed business who are embarking on another period of growth and transformation. I am looking for a driven and experienced IT Systems and Support Lead to join them. We are looking for the IT Systems and Support Lead to have a mix of strong technical IT support skills as well as the ability to manage internal projects, oversee integrations and manage third party supplier relationships. This is a full time, permanent role based in Birmingham City Centre, within a short walk from Birmingham New Street, Moor Street and Snow Hill train stations. Responsibilities Become internal SME for core applications and provide 1st / 2nd line technical support. Resolve logged errors in a timely manner and escalate to external IT Services provider where needed. Manage relationships with third party suppliers to ensure escalated issues are resolved in a timely and satisfactory manner. Administer, set up, upgrade and support hardware and software for new starters and the wider business. Support in maintaining databases and ensuring system security. Provide technical support during new product / system implementations and internal change projects including assisting in the deployment of new system functionality. Documenting processes, asse...