Up to £35k + 20% Shift Allowance + Excellent Benefits
A leading organisation in the Harrogate area is looking to recruit a bright and enthusiastic individual to join its Technical Support team based in Harrogate. Suitable candidates will have exposure to as many of the following as possible:
* Broadband technologies - ADSL / FTTC / FTTP / SOGEA
* SD-Wan – Meraki / Fortinet
* WLAN Networking – Meraki / Aruba
* Routing / BGP / MPLS
* VoIP SIP Telephony solutions – Broadworks
* VoIP SIP Telephony handsets/clients - Polycom / Cisco / Cisco WebEx / Teams
* VPN / Authentication 2FA solutions – Safenet / MobilePass / Fortinet Authenticator
Key responsibilities include the following:
* Manage and motivate a team of engineers, ensuring they strive towards customer satisfaction and speedy fault resolution
* Develop a good technical understanding of the business product set, contributing towards the continual improvement of new and existing products.
* Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training
* Develop and train your peers, while maintaining internal training documentation
* Manage escalations and drive a ‘permanent fix’ culture
* Adhering to contractual SLAs
Additionally, holding any technical certiifications in the folloiwng would be useful (but not essential):
* SIP School SSCA
* ITIL Foundation (awareness essential)
Please send your CV for full job description and an informal chat. Excellent opportunity to join a market leader!
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