Job Description
The Malone Hotel have a fantastic opportunity for a highly motivated Operations Manager - Food and Beverage to join our growing team. This is an excellent opportunity for an experienced departmental manager looking to take the next step in their career in hospitality! The successful candidate will have a hands-on approach, taking full responsibility for the Food and Beverage team to deliver high-quality service across a busy hotel operation.
Key Responsibilities:
* Manage the bar, restaurant and events spaces, overseeing day-to-day operations within budgeted guidelines and to the highest standards.
* Always ensure excellent levels of internal and external customer service.
* Assist with the design of exceptional menus, purchase goods and continuously make necessary improvements to your department.
* Identify customer needs and respond proactively to all their concerns.
* Develop the food and beverage teams by attracting, recruiting, training and appraising.
* Establish targets, SOPs, policies and procedures required for your department to run effectively and efficiently.
* Ensure two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork.
* Comply with all health and safety regulations.
* Report to management regarding sales results and productivity.
About The Role
Essential Criteria:
* Similar experience within a similar Food and Beverage Operations role.
* Sound knowledge of the hospitality industry and competitors within N. Ireland.
* Proven track record of the ability to lead a team to achieve sales targets, control costs, and deliver exceptional service.
* Financial awareness.
Working Conditions:
* This position may require working evenings, weekends, and holidays.
* The role involves frequent standing, walking, and occasional lifting.
Company Benefits:
As an award-winning, family-owned hotel, we offer our staff the chance to become “part of the family!” Your employee benefits will include the following:
* Competitive salary and performance-based bonuses.
* Internal growth and professional development opportunities.
* 28 days holiday for full-time staff.
* Departmental incentives, including employee discounts on hotel stays and dining.
* Discounted friends and family rates.
This job description is not exhaustive; therefore, the job holder may be required, from time to time, to conduct tasks as and when requested by Hotel Management.
In addition, we also reserve the right to enhance the criteria at the shortlisting stage.
Please ensure your CV is up to date, as this is required for the interview process.
Sponsorship for this role is not offered. Applications requiring sponsorship will not be considered.
Interviews may take place before the job advertisement closes. Submit your application promptly, as the role may close early if a suitable candidate is appointed. In addition, we also reserve the right to enhance the criteria at the shortlisting stage.
Skills Needed
Managerial / Operational, Servicing, Hospitality
About The Company
The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay. The Guinness is perfectly poured in our Greyhound bar – enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant. Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as ‘The Bowness’, for the last 30 years, The Malone has been owned and run by two generations of the Macklin family. Relax and unwind with us. A warm Irish welcome to you!
Company Culture
We are always looking for enthusiastic and talented individuals to join our team. As a family owned hotel, you're not only part of the team, you're part of the family. Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another. The Malone inspires its teams to live by the company's core values; - Treat people really well - Openness, trust and understanding - The highest standards - Perseverance and enjoyment - One step ahead - Flexibility Internal development and progression is key to our success, having been in business for 30 years.
Desired Criteria
Required Criteria
* Similar experience within a similar Food and Beverage Operations role.
* Sound knowledge of the hospitality industry and competitors within N. Ireland.
* Proven track record of the ability to lead a team to achieve sales targets, control costs and deliver exceptional service delivery.
* Financial awareness.
Closing DateFriday 31st October, 2025