Your new company
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Bristol based business
Your new role
Driving performance, compliance and continuous improvement across a global billing function.We're looking for a confident, delivery-focused Billing Operations Manager to lead a blended onshore/offshore team and own the accuracy, integrity and efficiency of the end-to-end billing processes. You'll be the operational heartbeat of the function - ensuring deadlines are met, controls are tight, and service to the business is consistently high.What you'll lead
* Team leadership - Line management of 2 onshore and 5 offshore direct reports, setting standards, coaching for performance and building capability across both locations.
* 1:1 rhythm - Weekly touchpoints with the onshore team and offshore team lead to maintain alignment, unblock issues and drive accountability.
* KPI reporting - Monthly analysis and reporting of billing KPIs to the Global Head of Billing, highlighting trends, risks and improvement opportunities.
* Project delivery - Leading contract reviews, supporting a billing-system rewrite, and managing the onboarding of clients from new acquisitions.
* Regulatory compliance - Ensuring all billing activity adheres to relevant legislation, internal controls and audit requirements.
* Systems oversight - Managing accurate and timely exports from the billing system into the finance system.
* Training & development - Coaching and upskilling both onshore and offshore teams to strengthen process knowledge and quality.
* Month-end leadership - Acting as the lead for all billing-related month-end close activities, ensuring deadlines and standards are consistently met.
What you'll need to succeed
* Proven team leadership.
* Structured 1:1 management - Ability to run weekly check-ins that maintain alignment, unblock issues and keep delivery on track.
* KPI ownership - Strong analytical skills to interpret monthly KPIs, identify trends and report confidently to senior leadership.
* Project management capability - Demonstrable experience leading projects such as system upgrades, contract reviews or acquisition onboarding.
* Regulatory and compliance knowledge - Understanding of billing legislation, audit controls and compliance frameworks.
* Systems proficiency - Hands-on experience with billing platforms and ERP systems.
* Training and coaching skills - Ability to upskill teams, embed process knowledge and raise quality standards across locations.
* Month-end close experience - Confident leading billing-related month-end activities, ensuring accuracy and deadlines are met.
* Process improvement mindset - Ability to spot inefficiencies, tighten controls and streamline workflows.
* Stakeholder communication - Clear, credible communication with directors, offshore leads and cross-functional teams.
What you'll get in return
* Hybrid working
* Good salary
* Excellent benefits package
* Parking
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. xsngvjr INDHAF
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