Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site Royal Stoke Hospital Town Newcastle-under-Lyme Salary £24,169 per annum Salary period Yearly Closing 25/07/2025 23:59
Failsafe Officer
Band 2
Job overview
University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
The Failsafe Officer will be responsible for monitoring and validating the outpatient (OPWL) and inpatient (IPWL) waiting lists within the Ophthalmology Department. This role will ensure that the waiting lists are accurate, up-to-date, and that patients receive timely treatment. The post-holder will support the Junior Operations Manager with generating and managing reports related to patient activity and waiting times.
This role will be instrumental in maintaining the efficiency of the Ophthalmology Department, ensuring patients receive timely care and that operational processes run smoothly.
Main duties of the job
* Regularly review and validate both outpatient and inpatient waiting lists (OPWL and IPWL) to ensure accuracy and compliance with departmental standards and operational guidelines.
* Contact patients to confirm, reschedule, or reorganise their appointments in line with departmental requirements and available resources
* Liaise with clinicians, management teams, and other departments to highlight any issues or concerns regarding patient waiting lists and overall patient activity.
* Assist in generating regular reports on waiting list activity, ensuring timely and accurate data is provided to senior management.
* Ensure compliance with relevant NHS policies, patient safety standards, and quality assurance protocols
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
* Regularly review and validate both outpatient and inpatient waiting lists (OPWL and IPWL) to ensure accuracy and compliance with departmental standards and operational guidelines.
* Contact patients to confirm, reschedule, or reorganise their appointments in line with departmental requirements and available resources
* Liaise with clinicians, management teams, and other departments to highlight any issues or concerns regarding patient waiting lists and overall patient activity.
* Assist in generating regular reports on waiting list activity, ensuring timely and accurate data is provided to senior management.
* Ensure compliance with relevant NHS policies, patient safety standards, and quality assurance protocols
Person specification
Qualifications
* x2 GCSE Grade C and above
Experience
* Admin Experience
* NHS Experience
Important information about your application
* All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
* References - please ensure you provide email addresses for all referees for the last three years of employment.
* We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
* Flexible working will be considered in line with Trust policies
* New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
* We work with ‘trac.jobs’ to support out recruitment process. If you have any queries regarding this please read this privacy notice.
University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non encrypted format.
If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help
At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!
If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.
If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of your start date to ensure sufficient time for the operational and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.
UHNM supports the responsible use of Artificial Intelligence (AI) to assist in preparing your supporting statement. However, we reserve the right to reject applications where AI has been used in a misleading manner, for example, by implying experience or understanding that the applicant does not possess or where its use is excessive or unfair. If AI has been used to support your application, you must declare this within your submission.
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Alternate Contact: Lyndsey Walmsley, Junior Operational Service Manager
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