Step into a pivotal role at Eurofyre as a Sales Administrator Apprentice, where you’ll be the backbone of the sales and dispatch operations. From managing customer orders to supporting client communications, you'll gain hands-on experience in a dynamic, team-oriented environment. If you're organised, detail-focused, and eager to kickstart a career in business administration, this is your opportunity to grow within a global leader in fire detection solutions, while gaining a qualification and making a real impact from day one. Training to be provided: Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach. About the role: The Sales Administrator Apprentice will be responsible for the following duties: Sales Support Assist the sales team with processing customer orders, preparing quotes, and managing sales enquiries Respond promptly to customer requests, providing accurate information and resolving issues to support the sales cycle Customer Support & Communication Be the initial point of contact for new and existing customers via phone or email Develop and maintain strong relationships with clients to encourage repeat business and referrals Dispatch Team Support Collaborate with the dispatch team to ensure accurate and timely order packing, facilitating prompt delivery to customers Assist with the receipt and processing of incoming goods, ensuring supplier deliveries are efficiently checked, recorded, and stocked in a timely manner CRM Management Perform administrative duties such as maintaining customer records, updating CRM tools, and ensuring the seamless coordination of sales operations Returns Support Provide administrative support such as issuing Returns Merchandise Authorisation (RMA) documentation to the customers, updating information on the RMA Tracker and chasing customers and suppliers for updates on the RMAs progresses What are the career prospects at Eurofyre limited? After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position. Essential Skills: It is essential that the Sales Administrator Apprentice has the following skills and personal qualities: Strong multitasking & time management Great communication skills Customer service & problem solving CRM & software proficiency Team collaboration High attention to detail Goal-oriented & career driven GCSEs in maths and English with at least a grade C/4 About The Company Based in the south of the UK, Eurofyre Ltd is a privately owned company established in 2007. Eurofyre is a global provider of specialist fire detection and associated safety products for commercial and industrial applications. Eurofyre’s key objective is to manufacture, supply and promote fire detection solutions that are designed to give users time to respond to possible threats before the loss of critical infrastructure, high-value assets, business and, most crucially, life. Eurofyre works closely with representatives all over the world to enhance the service they provide to their customers. We do this by providing concise online literature, specific training programs and exceptional pre and post-sale technical support. Company Benefits: Free parking Company social events Bonus scheme Office dogs Occasional complimentary lunches Family oriented atmosphere Don’t miss out on this excellent opportunity; apply for the Administration Apprentice role today!