Role Overview:
My client is recruiting for a highly motivated Customer Service Coordinator. You will manage the relationship with key accounts. The goal is to ensure the smooth operations of a variety of accounts, aiming for maximum efficiency.
Key Responsibilities:
General Customer Service duties, including:
Reviewing and tracking PODs (proof of deliveries).
Communicating with customers, suppliers, and handling retailer enquiries via telephone and email.
Resolving any shipment issues and customer queries, liaising with overseas delivery partners.
Updating details on our in-house system (full training given).
Processing Distributions:
Creating waybills for packages.
Picking and packing from the warehouse.
Distributing packages to required destinations.
Quoting prices to clients for distributions and exports.
Essential Skills and Experience:
Experience in Customer Service
Strong administration and computer skills.
Team player.
Able to use own initiative.
Hours: Monday to Friday 9 am to 6pm