Learning & Development Manager – Luxury Hotel Group Central London | Salary: Up to £55,000 Excellent Benefits A prestigious luxury hotel group in the heart of London is seeking an exceptional Learning & Development Manager to join its dynamic Human Resources team. Renowned for redefining contemporary luxury, our hotels combine striking design, intuitive service, and unforgettable guest experiences. About the Role As Learning & Development Manager, you'll play a pivotal role in shaping the learning culture across multiple luxury properties. You'll design and deliver engaging training programmes that drive service excellence, develop leadership capabilities, and foster a culture of continuous improvement. Key Responsibilities Deliver impactful learning initiatives across all departments and hotel locations Design creative and interactive training sessions that support operational excellence Collaborate with department heads to deliver bespoke training aligned with business needs Support service innovation and quality improvement through targeted learning strategies Act as a champion for personal development, inspiring a culture of growth and learning What We're Looking For Previous experience in a similar role within a luxury or 5-star hospitality environment Outstanding presentation and communication skills A passion for developing people and delivering memorable service experiences A proactive, approachable and collaborative style Ability to balance strategic thinking with hands-on delivery