Responsibilities
* Support ICT Quality Team to facilitate the development of a quality mindset based around the ABC model for quality (Assurance, Business Improvement, Control).
* Support the implementation and maintenance of the projects Integrated Management System (IMS), ensuring documents are current, reviewed, and correctly applied.
* Assist in the planning, coordination, and follow‑up of internal and Delivery Partner audits, including tracking actions to closure.
* Review quality records and evidence to confirm that defined processes are being followed in practice.
* Support Delivery Partners in understanding and meeting LTC quality requirements.
* Assist with the management and monitoring of non‑conformances, corrective actions, and improvement plans.
* Monitor quality performance and Key Performance Indicators (KPIs), alongside the document control team to ensure quality records are completed and accurate.
* Identify trends or recurring issues and escalate to the Quality Manager.
* Contribute to quality reporting, reviews, checks, dashboards, and assurance updates for governance forums.
Qualifications
* Relevant qualification in Quality, Engineering, Construction Management, or similar.
* Membership of the Chartered Quality Institute (CQI) or another relevant professional body or working towards CQI membership and/or chartership (CQI / IRCA / equivalent).
* Experience working in a quality, assurance, or compliance role within infrastructure or construction.
* Knowledge of ISO 9001 or similar management systems.
* Understanding of audit processes and evidence‑based assurance.
* Experience working on major infrastructure projects with familiarity of programme quality requirements.
* Experience in the implementation of technology (including artificial intelligence), automation and other innovation / improvements.
* Advanced Microsoft Office skills including Word, PowerPoint and Excel.
* Good organisational and document management skills with meticulous attention to detail and the capacity to evaluate evidence objectively.
Benefits
* 28 days’ holiday plus all UK bank and public holidays.
* Formalised development plans and yearly promotion opportunities.
* Private health care for you and your immediate dependents.
* Flexible and hybrid working conditions.
* Annual subscription fees paid for your membership of two Professional Institutions.
* Group personal pension scheme – salary exchange.
* Life assurance.
Equal Opportunity Employer
COWI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to ethnicity, colour, religion, gender, national origin, age or disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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