Description Customer Service Representative Location: Reading – Office based. Employment Type: Full time, Monday to Friday 7.30am – 4.30pm Industry: Manufacturing / Distribution / Technical Sales Support Salary: £28,000 - £32,000 Are you a proactive and detail-driven professional with a passion for delivering outstanding customer experiences? This exciting opportunity to join a well-established business that prides itself on excellence, innovation, and teamwork. We're looking for a Customer Service Representative who thrives in a fast-paced, hands-on environment. If you enjoy juggling multiple responsibilities—from customer support and order processing to logistics coordination and internal communication—this role offers variety, growth, and meaningful impact. Join a lovely friendly team environment, get support from colleagues and enjoy a pleasant and modern office space and kitchen. What You'll Be Doing: Customer Engagement & Order Management * Manage inbound enquiries via phone and email with professionalism and efficiency * Accurately process customer orders, ensuring seamless coordination with internal teams * Provide first-line support for technical product queries (training provided) * Build product knowledge to help customers make informed decisions Logistics & Internal Coordination * Track deliveries and liaise with the warehouse on stock, backorders, and shipping * Maintain accurate records using internal systems and shared documentation tools * Ensure all bookings and order updates are captured in real-time Reporting & Administration * Prepare daily and monthly reports to support business operations * Stay on top of administrative tasks with precision and timeliness Requirements What We’re Looking For: * Previous experience in customer service, order processing, or sales support * Exceptional communication skills—both written and verbal * High attention to detail and strong organisational skills * Comfortable working across multiple systems (Excel, Google Sheets, etc.) * Ability to work independently while collaborating closely with other departments Bonus Points For: * Experience with ERP systems (e.g., OrderWise) * Background in logistics or warehouse coordination * Familiarity with technical or colour-matching equipment (nice to have—not essential) Benefits Why You’ll Love It Here: * A collaborative and professional working environment that values respect, kindness, and integrity * Exposure to diverse and interesting tasks—no two days are the same * Opportunities for development in a growing business * Pleasant and modern office