We’re looking for a Delivery Manager to join our team!
Overview:
As Delivery Manager, you are ultimately responsible for ensuring Pho’s delivery, Click & Collect and Catering channels run smoothly, profitably and in a way that feels calm, consistent and unmistakably Pho.
This is a hands-on role with real ownership. You’ll be the go-to person for how digital ordering runs across the business, making thoughtful decisions that balance growth with operational reality.
You’ll spend time understanding how our kitchens work, where the pressure points are, and how digital channels can support rather than disrupt service. You’ll also build strong relationships with our delivery partners, keeping performance moving in the right direction and making sure Pho is well represented on every platform.
Key Areas of Responsibility:
Making Digital Ordering Work
* Ensuring delivery, Click & Collect & Catering run smoothly day to day
* Keeping menus, availability and ordering settings in good shape so service feels consistent
* Helping restaurants manage demand sensibly, especially during busy periods
Growing in the Right Way
* Supporting sales growth across digital channels without compromising food or service
* Working with Marketing to bring campaigns and promotions to life online
* Helping develop Catering as dependable channel
Working with Restaurants & Partners
* Being a trusted point of contact for restaurant teams on all things delivery
* Working closely with delivery partners to improve execution and visibility
* Supporting new openings and helping new sites get set up for success
Learning & Improving
* Keeping an eye on performance and spotting patterns or problems early
* Sharing insight in a clear, practical way that helps teams take action
* Continuously looking for ways to make digital ordering simpler and better
What Great Looks Like for Pho
* Delivery feels under control, not chaotic
* Restaurants trust the digital setup and feel supported by it
* Customers get great food, on time, every time
* Catering and Click & Collect are well-used and easy to run
* Digital ordering feels joined-up and unmistakably Pho