The Service Support team helps global engineers and specialists with Single-Use Technologies and Bio-production Equipment.
What will you do?
Support team helps service team provide outstanding customer experience. Role includes responding to inquiries, troubleshooting, and collaborating with other teams.
Key responsibilities include:
1. Assisting with customer communications and resolving critical issues
2. Supervising and following up on spare parts and service quotes, customer purchase orders and customer orders
3. Coordinating customer demand and direct incoming customer material for inhouse calibrations and/or repairs
4. Achieving delivery of equipment within the specified delivery timelines
5. Facilitating execution of projects being implemented at the customer site including RMA and warranty requests
6. Supervising service contract obligations and facilitate compliance with key performance indicators
7. Working with regional managers to project delivery schedules and adjust service schedule for resource planning and scheduling
8. Maintaining Service Database in
How will you get here?
Education
Bachelor's degree or equivalent work experience.
Experience
9. Proven ability
10. Salesforce experience
11. ERP experience
12. Customer service experience
13. Experience in the Biotech/Pharma field a plus!
Knowledge, Skills, Abilities
14. Self-directed, persistent and results driven
15. Able to seek and resolve problems
16. Ability to work well under timelines
17. Excellent verbal and written communication skills
18. Phenomenal teammate, able to work successfully with others
At Thermo Fisher Scientific, every one of our outstanding minds has an exceptional story to share. Come on board and be a part of our remarkable mission—empowering our customers to improve the world's health, cleanliness, and safety.