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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.
The role
The CRM is currently used in pockets across the business and is performing well. The goal now is to achieve company-wide adoption.
The business is eager to do so, recognizing the benefits already gained.
The Architect needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.
This role involves technical hands-on work and high-level design, making it quite demanding but highly rewarding if executed well.
You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.
You will have the support of a team of D365 developers and systems support analysts.
There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.
We need
An experienced CRM architect who knows MS Dynamics well, particularly F&O and CE.
Someone confident in handling stakeholders.
You need to be based in the UK and willing to travel occasionally (about once a quarter).
Relevant qualifications and education are preferred but not essential.
The values and ethos of the company
Caring about the customer (the CRM aims to improve customer experience and care).
Caring about colleagues; the environment is inclusive and supportive.
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