Become our first In-Life Commercial Lead. Drive profitability and strategic alignment from withinbe the commercial force behind thriving customer relationships!
Intercity are looking for an In-Life Commercial Lead, this is a brand new role designed to proactively manage and optimise the commercial performance of active customer contracts. This role plays a critical part in ensuring our customer relationships remain profitable and strategically aligned.
The role will act as a bridge between commercial, finance, operations, and legal teams to ensure contracts are delivering maximum value.
The role will act as a bridge between commercial, finance, operations, and legal teams to ensure contracts are delivering maximum value.
Key Responsibilities as an In-Life Commercial Lead:
1. Monitor and measure customer contract performance against services sold and delivered, working closely with Operations to systemise reporting. Use insights to identify areas for improvement and lead corrective actions in collaboration with Sales and Finance.
2. Track and report on the performance of major customer contracts against KPIs, SLAs, and financial targets. Identify underperformance and lead initiatives to address gaps and improve outcomes.
3. Provide commercial insights to support account planning, renewal strategies, and customer growth initiatives.
4. Collaborate with ...