Job Description
Job Title: Front of House Receptionist - Private Fertility Clinic
Salary: £25,000-£27,000 (depending on experience)
Probation: 3-6 months (performance-based)
Location: Borehamwood, Hertfordshire (a driver is preferred due to the location)
Hours: 9:00am - 5:30pm, 40 hours per week
Some weekend work required, with time off in lieu
Contract: Permanent
Start Date: Immediate (but happy to wait for the right person)
About the Role:
We are seeking a warm, engaging and highly organised Front of House Receptionist to join a high-end private fertility clinic in Borehamwood. This is a busy, patient-facing role where you will play a key part in ensuring every individual receives an exceptional experience from the moment they walk through the door. You will be the first point of contact for patients, providing a calm, welcoming and professional presence in what can often be an emotional and sensitive journey.
Key Responsibilities:
1. Greeting patients and managing check-ins in a friendly and reassuring manner
2. Booking and managing appointments
3. Registering new patients and updating records
4. Handling payments and providing information on clinic services