We are two district and borough councils located in Leicestershire, dedicated to achieving our digital transformation ambitions. With one position at Hinckley Borough Council and another at Melton Borough Council, we offer a vibrant working environment supported by flexible working options, a generous pension scheme, and annual leave along with bank holidays.
Responsibilities
- Support internal customers to maximize the use of technology
- Deliver high-quality ICT Service Desk experiences
- Implement new technologies and improve ways of working within the organization
- Provide proactive maintenance to ensure our technology remains in excellent condition
- Collaborate with suppliers and colleagues to troubleshoot and resolve issues
- Maintain a strong focus on customer satisfaction and service excellence
- Work within the extended Leicestershire ICT Partnership (LICTP) which may require travel between sites
Technologies
- Active Directory
- Android
- Citrix
- ICT
- Support
- Microsoft 365
- Mobile
- SQL
