Join to apply for the Managing Director North - London role at Aircall
Aircall is a unicorn AI‑powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer‑facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post‑call tasks, and AI Assist Pro delivers real‑time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world‑class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
We are looking for a Managing Director to own and drive end‑to‑end Go‑To‑Market (GTM) performance for one of Aircall’s most strategic countries. This is an end‑to‑end GTM leadership role with accountability across pipeline generation, sales, and account management, in a high‑growth context, at a turning point in Aircall’s trajectory. We need a hands‑on, execution‑driven leader who combines strategic clarity with operational rigor, builds high‑performing teams, and consistently turns ambition into results—while keeping things human, fun, and fast.
Key Responsibilities
* Full ownership of the regional GTM strategy and execution, from pipeline generation to renewals and expansion
* Accountability for pipeline creation, bookings, ARR growth, retention, and expansion
* Ensuring tight alignment with Marketing, Partnerships, and Product at a regional and global level
* Translate company‑level growth objectives into clear local plans and execution priorities
* Drive consistent over‑performance through strong operating cadence, forecasting, and performance management
* Make Aircall’s AI Product Suite a central pillar of the local GTM motion
* Ensure teams are equipped to sell business outcomes and AI‑driven value, not just features
* Identify and unlock new expansion levers through AI (upsell, cross‑sell, new segments)
* Partner closely with Product to influence roadmap priorities and bring customer insights to AI innovation
* Work hand‑in‑hand with Marketing to drive demand generation, positioning, and regional GTM campaigns
* Develop and scale Partnerships as a strategic growth lever, including tech, channel, and ecosystem partners
* Lead, coach, and develop GTM teams across the region
* Foster a culture of excellence, ownership, and accountability
* Attract and retain top talent in a highly competitive environment
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work‑life balance is important at Aircall
📚 Fast‑learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolitan & multi‑cultural mindset
💶 Competitive salary package & benefits
DE&I Statement
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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