About the role
As a Partner on our service counters, you'll have the opportunity to demonstrate your knowledge and passion for food while feeling proud of its ethical sourcing and recommending recipes to customers. You'll actively bring our ethos - passionate Partners serving food lovers - to life.
Using your enthusiasm and friendliness, you'll build lasting relationships with customers, making a positive impression of the Waitrose brand and encouraging repeat visits through trust and loyalty. Additionally, you'll help maximize sales and profit.
Key Responsibilities
1. Take responsibility for your food counter, ensuring high presentation and hygiene standards.
2. Manage stock levels to ensure popular products are available.
3. Handle open food carefully, following all health & safety protocols, and help reduce food wastage.
4. Maintain knowledge of new products and understand Waitrose's food values, such as animal welfare.
5. Support the wider shop team with general shopkeeping tasks.
Essential skills/experience
* Effective communication skills to work well with team members and customers.
Desirable skills/experience
* Experience in a customer-facing role.
* Experience in catering or hospitality.
* Knowledge of food and drink trends and a strong interest in them.
* Flexible approach to support the entire branch.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, contributing to our success and working together with kindness and respect. We embrace differences, foster an environment where everyone can thrive, and grow both individually and collectively.
We focus on retail excellence, innovation, and diversification, maintaining our commitment to price, quality, and service.
Important points
Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We encourage prompt completion of any vetting documents. DBS checks are conducted by registered bodies, and some roles may also require financial probity checks.
Apply early, as vacancies may close if we receive many applications.
We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss this with the hiring manager during your interview.
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