Job Description
My client are looking for a Soft Services Manager (Rail) who has experience managing a large workforce to work on the very prestigious Elizabeth Line Contract.\n\nThe successful candidate will have the following:\n\nFormal technical education in soft services/cleaning discipline to a minimum of HNC level or equivalent and a minimum of at least 3 years relevant experience in a soft FM multi-site position of authority.Or\n\nAn experienced soft services/cleaning practitioner with at least 5 years post training experience and a minimum of at least 5 years relevant experience in a soft FM multi-site position of authority. \n\nA full driving licence.\nRailway operational delivery experience; to include station cleaning, depot cleaning and potentially turn around clean and tanking duties.\nPTS accredited.\nBICS certification to an appropriate level would be an advantage.\nExperience of operating a management system i.e. ISO 9001:2000, 14001, 18001.\nA pro-active attitude.\nGood IT/computer skills.\nThe ability to manage managers and operatives.\nExcellent communication skills including verbal and the written word.\nExcellent people skills and the ability to form relationships with clients and to exceed customer expectation.\nApproachable demeanour and a demonstrable commitment to team working.\nPractical knowledge of the soft FM industry, particularly in the Rail industry.\nA track record of setting up a soft services function within an FM environment.\nSuccessfully delivering similar contracts in the geographic area.\nIdeally will have client contacts which may be used to develop the company profile in the geographic area.\nUnderstanding of the availability and selection of sub-contractors and specialist service providers in the area.\nA commitment to continuing professional development.
\n\nFUNCTION:\n\nThe function will be to assist the Account Director in all elements of soft service delivery, develop company capabilities in the soft services arena, especially within the Rail environment.\n\nThere will also be responsibilities to:\n\nManage company soft service in compliance with contractual requirements.\nDirectly manage a multi-site team of directly employed and agency operatives and company supply chain.\nDevelop the service as demands dictate over time, this includes resources, equipment and infrastructure. \n\nOperational management will be achieved via the practical implementation of the company's management systems and the utilisation of the operations manager's knowledge and experience, increasing the quality of output from operatives, maximising the effectiveness of sub-contractors and ensuring efficient use of materials.\n\nDIRECT REPORTS:\n\nThe Contract Operations Manager shall report to the Account Director.\n\nThe Contract Operations Manager shall have a team reporting directly to them.\n\nLiaison will be required at all levels of the business (internal & external).\n\nRESPONSIBILITIES:\n\nTo ensure the satisfactory performance and further development of all contracts and accounts for which he/she is responsible across the full coverage of contracts where soft services are present and either self delivered or sub - contracted - this will include;\n\nEnsure Soft Services contracts are run in a profitable manner by effective use of all resources.\nTake full responsibility for all quality, environmental and health & safety and training (QUEST) issues in relation to the service for which he/she is responsible in compliance with company policies, legal requirements and guidance notes.\nTake an effective lead, in reducing KPI financial performance penalties, aligned with the contract.\nManagement of CAFM system in relation to work orders, SLA's & KPI's.\nCompliance with contractual requirements.\nMaximisation of extra revenue streams.\nClient satisfaction.\nResponsibility for all day to day management, control, co-ordination, execution of all operations under their remit.\nIdentifying and implementing innovations to improve service delivery.\nEnsure, demonstrate, review and monitor compliance, to meet the expectation and needs of the Client, the quality and organisational goals of the company and satisfy the requirements of British and International standards.\nProductions of reports at regular intervals determined by contract; detailing physical and financial progress, including monitoring of specifications by KPI's.\nActively demonstrate performance utilising internal /external benchmarking & auditing processes to develop areas for continuous improvement.\nProvision of technical advice and problem solving function.\nMonitoring and professional oversight of all works to ensure and exceed required quality levels.\nProvide management support as required.\nEnsuring the availability of and if required participation in the provision of a 24/365 emergency on call service, as required.\nDeveloping the competency of themselves and others through a commitment to continuing professional development.\nDeveloping the contract base and supply chain throughout the UK.\nTo maintain a driving licence to remain mobile. \n\nOngoing account management including:\n\nClient satisfaction.\nContract profitability.\nQuoting for soft services contracts, in conjunction with Bid Team, and other works that may arise from time to time.\nMaximisation and management of quoted works.\nEffective sourcing and utilisation of equipment, materials and subcontractors.\nMonitoring the quality of the work carried out by the workforce through random on site audits and the ongoing review of issues arising.\nThe timely and accurate production of all client reporting requirements including the design and generation of any bespoke reporting that supports inter company relationships and has the potential to further develop the contract base.\nEnsure the development and potential of all direct reports, to encourage resilience and succession planning within the organisation\nEncourage and liaise with the client for other service provision to expand the scope of the contract into the supply of other services \n\nHOURS OF WORK:\n\nHours of work will normally be Mon - Fri: 08.00 - 17.00, however a flexible approach is required due to the 24/365 service delivery requirements of the contract.\n\nPlease send a full up to date CV with your application.
Please expect to hear back by Tuesday 8th July\n\nRG Setsquare is acting as an Employment Business in relation to this vacancy