Overview
Salary: Highly Competitive Basic plus Car, OT & Allowances.
This is a truly fantastic career opportunity to work with one of the world's leading Printing Press suppliers.
Role Summary
Field Service Professional – responsible for fault finding at customer premises or assisting in equipment installations, delivering first‑class service and support.
Essential Qualifications & Experience
* Recognised qualifications in Mechanical and/or Electrical Engineering
* Heavy engineering background ideally within print or packaging
* Full driving licence
Job Purpose
To deliver a first class level of service and support to customers, ensuring excellent communication.
Job Responsibilities
* Provide service, repairs, installations and maintenance on equipment within SLA agreements and as directed by the line manager.
* Carry out service calls promptly and efficiently.
* Follow up and resolve technical and parts issues to completion.
* Keep customer and line manager updated and informed.
* Attend all training courses and service meetings as requested.
* Provide customer telephone engineering support.
* Use relevant software (e.g., Windows OS, driver and software installation) to complete documentation and paperwork on time.
* Develop in‑depth knowledge of equipment supplied by the company.
* Provide demonstrations on equipment as required.
* Maintain spare parts inventory, cost awareness and process warranty claims.
* Ensure service and maintenance calls are carried out and records retained.
* Work independently for fault finding and as part of a team for installations.
* Maintain company property (vehicle, tools, laptop, phone).
* Observe Health & Safety policies and procedures.
* Promote company products and provide feedback to the service and sales departments.
* Represent the company positively to customers and colleagues.
Key Role Requirements
* Electrical and/or mechanical skills.
* Strong verbal and written communication skills.
* IT skills – Windows OS, driver and software installation, Microsoft Office.
* Interpersonal skills.
* Team player, able to complete individual tasks.
* Attention to detail and accuracy.
Remuneration & Benefits
Highly competitive salary and excellent additional earnings potential.
Benefits include company car, phone, iPad, life assurance, pension and 25 days holiday plus bank holidays.
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