User Experience (UX) Designer – FTC, 9 months
Working hours: part-time, job-share or full-time
Salary: Up to £45,000 depending on experience plus an excellent benefits package
Location: Swindon, Fareham or London – hybrid working arrangements
Closing date for applications: 28th May 2026
We’re looking for a UX Designer to cover maternity leave in our Digital & Customer Experience team.
As a UX Designer youll ensure users have an enjoyable and effective experience across our digital estate, delivering the ease and quality of experience that customers expect from Zurich. You will continually build on our understanding of user motivations and behaviours - keeping our appreciation of UX techniques and thinking fresh.
You will work collaboratively with the Digital and CX team and wider business to shape the design of digital products and services to meet the needs of our customers.
Responsibilities
* Propose and sketch visual concepts both on paper and using software applications
* Create user journeys and site architecture maps
* Drive user insight and conduct ongoing usability testing, with research tools such as UserTesting.com to inform design and optimise experience
* Translate concepts into wireframes, prototypes and user flows using Figma, Axure and the Adobe product suite
* Deliver small change digital requests, adhering to standard workflows and processes
* Develop user experiences for cross‑platform applications (mobile, tablet, desktop)
* Collaborate with other UX designers, product owners, development teams, business analysts and project managers
* Liaise regularly with stakeholders to ensure designs meet requirements and core business objectives, attending meetings to discuss and review progress on projects
* Write reports and communicate the results of your work
* Support our accessibility agenda
* Ensure design standards, guidelines and best practices are adhered to
* Keep up to date with technological innovations and new tools
Qualifications
* Concept thinker with a keen visual awareness
* Knowledge of coding and design principles
* Effective communication skills for liaising with team members and stakeholders
* Empathy for the customer to understand their needs within the digital experience
* Excellent written communication skills and eye for detail
* Design and spatial skills to gauge website usability
* A logical step‑by‑step approach to ensure user‑friendly, accessible and simple designs
* Open, flexible and adaptable mindset to cope with changing tasks in emerging technologies
* Ability to work well with other professionals in a specialist team
* Willingness to keep up to date with software applications and new techniques in a rapidly changing profession
* Minimum 3+ years of experience in a similar role
Benefits
* 12% defined non‑contributory pension scheme
* Annual company bonus
* Private medical insurance
* Option to buy up to an additional 20 days holiday or sell some of your holiday
* Flexible benefits throughout the year
Equal Opportunity Employer
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.
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