Job Profile:
beverage offering to our customers through polite and efficient customer service and hygienic and effective food and beverage preparation.
Key Responsibilities:
* To lead, manage and develop the team to ensure that company standards are maintained.
* To take responsibility for cash handling.
* To ensure that cashing up is done at the end of each shift.
* To investigate and deal with any discrepancies.
* To take responsibility for ordering stock, to ensure that appropriate stock levels are maintained.
* To be responsible for managing staff rotas, ensuring that appropriate staff levels are in place and cover for sickness and holidays is arranged.
* To manage staff behavioural and performance issues in conjunction with the Managing Director and in accordance with policies and guidelines.
* To be involved in staff recruitment and take the lead on training any new employees, ensuring that training records are logged.
* To greet and serve customers in a polite and efficient manner in accordance with Company guidelines.
* To manage any complaints appropriately and professionally.
* To prepare hot beverages using appropriate barista equipment, ensuring that drinks are prepared correctly and in accordance with the customers’ specifications. To serve cold beverages as required.
* To prepare and serve alcoholic beverages if provided at your location, ensuring that licensing restrictions are adhered to.
* To ask for appropriate customer ID.
* To prepare or serve food as required, ensuring compliance with hygiene and presentation standards, and ensuring that probe temperature checks are carried out where To lead and manage a team to ensure the provision of an excellent food and necessary. To ensure that equipment such as grills or microwaves are operated safely and correctly.
* To ensure the highest standards of cleanliness throughout the restaurant. To adhere to any cleaning requirements or rotas as required.
* To proactively ensure that tables are cleared promptly and the café appears clean and tidy at all times.
* To carry out temperature checks for fridges and freezers to ensure they remain at safe and appropriate levels.
* To ensure the safety and security of all keys, monies and equipment.
* To attend any meetings or training relevant to the role.
* To act as an ambassador for Iannelli’s and promote it as a professional and effective.
* business.
* To comply with any Health and Safety requirements and other policy guidelines related to your role.
* To carry out any other task associated with the role as reasonably requested by the Managing Director.
Person Profile: Experience:
Essential requirements:
* Experience of leading and supervising a team
* Previous experience in managing a restaurant, café or similar
Skills and Attributes:
Essential requirements:
* Ability to lead and develop a team.
* Articulate, professional communication skills.
* Friendly, polite and professional manner.
* Enthusiastic, proactive and hard-working.
* Smart, professional appearance.
* Excellent customer service skills including the ability to resolve complaints.
* Sense of urgency and ability to work quickly to ensure customers are served promptly.
Qualifications:
N/A
Desirable requirements:
* Basic Food Hygiene Certificate