Work Pattern
Monday 9:00 - 13:00
Tuesday 9:00 - 13:00
Wednesday 16:00 - 21:00
Saturday 7:00 - 12:45
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
You'll be a brand ambassador, ready to recommend our latest fashion items. Through remarkable service, you'll ensure our customers feel truly valued every time they shop with us.
· At M&S, our customers don't wait. You’ll be prepared to work hard and go above and beyond every day.
· Digital confidence is essential. You'll use digital tools like the Sparks App and in-store devices to enhance the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key. You'll ensure our customers don’t wait and enjoy every experience in our store.
· Being a team player is crucial. You'll create a great, inclusive store environment, supporting and respecting colleagues and the local community.
· Flexibility is vital. You should be confident to work across various store areas, adapting seamlessly to changing demands.
Are you ready? Take your marks and apply.
Purpose
To deliver a great shopping experience, we seek colleagues who prioritize customers over tasks, champion our products, and help us improve through their feedback.
Key Accountabilities
· Serve customers efficiently on the shop floor and at service points.
· Keep the store clean, tidy, and stocked.
· Monitor and achieve daily sales targets, promotions, and selling opportunities.
· Proactively engage with customers, understand their needs, and deliver remarkable service.
· Build product knowledge to recommend and sell our products and services.
· Receive training to utilize digital tools and communication channels effectively.
Key Capabilities
· Excellent customer service skills.
· Attention to detail and commitment to quality.
· Open to feedback and continuous improvement.
· Effective workload management.
· Strong communication skills.
· Adaptability to change.
· Good listener and relationship builder.
· Digital capability.
Everyone’s Welcome
M&S is committed to leading the retail industry into a greener, faster, and more digital future. We value inclusion, diversity, and equal opportunities, starting with our recruitment process. We support flexible working and reasonable adjustments to ensure a fair and transparent experience for all applicants.
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