Join to apply for the Customer Service Agent role at Videalert
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Join to apply for the Customer Service Agent role at Videalert
Inverness
Are you passionate about helping others and looking to build a meaningful career?
We are looking for a Customer Service Advisor in Inverness to join our friendly contact centre team. In this role, you will support members of the public across various channels: phone, email, and written correspondence — providing clear, fair, and professional support.
About The Role
As a Customer Service Advisor, you will work in one of several specialist teams, which may include reviewing evidence, responding to letters, handling calls, or assessing video footage — all while following guidelines and ensuring customers receive appropriate assistance.
This role will become remote after 6 weeks of training in our Inverness office. Support and coaching will be provided throughout your career to help you progress through our development pathways and reach your full potential.
What You Will Be Doing
* Handling inbound and outbound calls with care and clarity
* Responding to written inquiries with concise, evidence-based replies
* Processing payments and resolving queries
* Logging interactions accurately across systems
* Contributing to a supportive, high-performing team environment
What We Are Looking For
* Strong communication skills — both verbal and written
* Customer service experience in a fast-paced setting
* Confidence using multiple IT systems
* A calm, empathetic, and solutions-focused approach
* Attention to detail and excellent time management
What's in it for you?
* Hours: Great work-life balance with only 1 in 3 Saturdays worked
* Monday to Friday shifts between 8am - 8pm
* Initial 6 weeks training at the Inverness office, then fully remote
* Full-time or part-time hours available
* Enhanced Maternity and Paternity Packages (subject to eligibility)
* 25 days annual leave plus bank holidays
* Staff benefits including discounts on shopping, travel, socialising, and wellbeing
If this sounds like the job for you, please apply.
A Bit About Us
Marston Holdings Limited is the parent company of eight brands, specializing in key areas of our business. We are the UK's largest judicial services company and pioneers in clean air technology, providing services that support government, utilities, and private sectors through innovative, integrated technology solutions.
We are an equal opportunity employer, considering all qualified applicants regardless of gender, ethnicity, religion, age, sexual orientation, disability, or other protected characteristics. We recruit and develop based on merit and passion for better outcomes, committed to an inclusive environment.
New starters will undergo Disclosure Scotland and Court Decree checks. Personal circumstances updates are expected to be communicated to the company.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Software Development
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