Tapestry Brand Ambassador - Cambridge (FTC)
Tapestry Cambridge, England, United Kingdom
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach & Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen.
Primary Purpose: Brand Ambassadors (BA) represent Tapestry’s iconic brands—Coach and Kate Spade New York—driving sales and delivering exceptional service within a department store environment.
We are looking for a Brand Ambassador to join us in John Lewis & Partners Cambridge and play a key role in enhancing the customer experience, driving omnichannel strategies, and identifying new initiatives to support ongoing brand growth and development.
The successful individual will leverage their proficiency in Retail Customer Service to:
* Monitor and analyse store performance against targets, ensuring goals are met or exceeded.
* Foster strong relationships with department store management teams to enhance brand visibility and customer loyalty.
* Observe in-store activity and identify growth opportunities, including potential for new activations, local events, or omni-channel customer engagement initiatives
* Deliver engaging brand training sessions and equip host store teams with the knowledge and tools needed to drive sales.
Customer Service
* Provide a seamless and elevated customer experience, staying up to date with brand training, tools, and resources to maintain high service standards
* Proactively generate ideas for clienteling and in-store events, supporting and co-hosting activations that drive engagement and sales
* Develop strong relationships with local retail partners to gain insights into customer demographics, profiling, and emerging brand opportunities.
Visual Merchandising
* Execute visual merchandising (VM) directives within the host store, ensuring new season collections are prominently displayed and aligned with delivery schedules
* Apply VM guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation
* Cultivate a strong working relationship with the Regional VM Manager, regularly sharing visual updates and seeking feedback to continuously enhance VM skills and execution
Operations
* Oversee daily product deliveries and replenishment, ensuring back-of-house areas are clean, organised, and well-maintained.
* Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the SRBA and Sales Team
* Collaborate with the SRBA to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience
The Accomplished Individual Will Possess
* Minimum of two years’ experience in a retail environment, with a proven track record of delivering results
* Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays
* Familiarity with department store operations, including customer service, merchandising, and sales strategies
* Strong communication, organisational, and analytical skills
* Knowledge of current industry trends and the ability to apply insights to enhance business outcomes
* Highly self-motivated, with a strategic mindset and a proactive approach to business development
* Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals
What Tapestry Can Offer You
* 28 days holiday
* Multi brand discount up to 50% off Coach & Kate Spade New York
* Free 24/7 support for family building, fertility and menopause with Maven
* Employee Assistance Program
* Employer Pension contribution
* Gym and fitness product discount
* 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
* Learning & development and career progression opportunities
* Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
#J-18808-Ljbffr