The role of Scheme Manager – Homeownership will include:
1. Responsible for providing a high-quality housing management service, including welfare checks, and promoting independent living
2. Providing tenancy advice to residents
3. Encouraging residents to organise and get involved in activities
4. Completing mandatory compliance tasks along with health and safety checks
5. Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
6. Wellbeing calls to residents via warden call system
7. Supporting the lettings team to manage vacant flats
8. Providing cover at schemes in the region for other Scheme Managers
9. Managing low level anti-social behaviour
Skills and experiences:
10. Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
11. Some experience of working with older people and understanding their individual needs or similar
12. Ability to work alone and manage workloads to meet deadlines
13. Working knowledge of handling confidential and sensitive information
14. Good interpersonal and customer care skills
15. Basic knowledge of Microsoft applications including Word, Excel and Outlook
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
16. 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
17. A pension scheme with employer contributions from Sanctuary
18. Life Assurance
19. Employee Advice Service including counselling
20. Cycle to Work scheme
21. Voluntary health plans
22. Employee discounts
23. Wellbeing support and tools
24. Employee recognition scheme
25. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
26. Role salary is £19,538 (rising to £20,143 after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £26,643 based on 37.5 hours per week rising to £27,467 after 12 months service and subject to satisfactory performance
(if the link is unavailable please visit the Sanctuary careers website)