Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Role Overview
Were expanding our Infrastructure Operations team and seeking Data Center Technicians. This position includes shift work and may require rotation between locations.
Responsibilities
* Serve as a primary technical resolver for data center infrastructure challenges
* Work within the Data Center Operations (DCO) team to maintain IT infrastructure and hardware
* Develop expertise in various hardware and software troubleshooting scenarios
* Lead resolution of infrastructure issues and coordinate with solution teams on complex cases
* Help drive continuous improvements
Key Job Responsibilities
Safety
* Follow and maintain the highest safety standards and diligently encourage a world‑class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
Data Center Operations (DCO)
* Diagnose hardware and network problems followed by physical repairs
* Troubleshoot events within internal Service Level Agreements (SLAs)
* Perform root cause analysis of equipment failures
* Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
* Work rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment (if applicable)
* On‑call rotation reaction to off‑duty emergency calls (if applicable)
About the team
Data Center Operations designs, installs and maintains the world’s largest cloud computing infrastructure.
Basic Qualifications
* High school or equivalent diploma
* Experience with computer hardware troubleshooting and repair
* Experience in networking and troubleshooting
Preferred Qualifications
* Bachelors degree in Information Technology, Computer Science, or a related field
* Experience in Linux and networking protocols, or experience in network protocols like DNS/DHCP/TCP and experience in Linux OS and network troubleshooting
Equal Opportunity Statement
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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