Customer Account Manager
We are searching for a brilliant candidate to fill this fantastic vacancy with this forward-thinking and rapidly expanding collaborative organisation. They are looking for an exceptional professional with customer success experience who builds relationships with ease and has exceptional attention to detail.
Customer Account Manager Responsibilities
As the Customer Account Manager your responsibilities will include:
Build and maintain excellent working relationships with key customers
Deliver outstanding customer service to ensure customer's engagement and maximise customer success and service delivery
Provide critical data analysis and advice on products and service
Ensure the successful completion of the onboarding process and remaining within the system during renewal
Ensure accuracy and timely progression of client accounts with assistance of customer service department
Develop progress plans and tools for clients to track solutions
Ensure escalations are delegated appropriately
Promote the ethos of the company and provide first-class service to clients
Customer Account Manager Rewards
Alongside a competitive salary, the Customer Account Manager will receive the following benefits:
A performance related bonus
25 days holiday per annum
Regular social events
Company credit card, laptop and mobile
Flexible working arrangements
Flexi Friday
Refer a Friend scheme
Company pension scheme and sickness/compass...