Overview
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too.
Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee. We’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. Here you’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We’re looking for candidates with previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You’ll be an ambassador for our partner networks, making sure our partners know, here they belong. The best part about this role is that no two days are ever the same!
Join us and we can offer you benefits such as…
Responsibilities
* Lead shift operations and supervise a team of colleagues to deliver high quality service, beverages and products.
* Coach team members and create a positive learning environment for partners on shift.
* Solve problems in real time and drive operational excellence in a retail or hospitality setting.
* Collaborate with store management to achieve targets and deliver memorable customer experiences.
* Act as an ambassador for partner networks and foster an inclusive, welcoming culture.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, from £35 with a friend and breakfast options.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink at Village Hotel Pub & Grill.
* 30% discount on and off shift in Village Hotel Starbucks stores.
* Excellent training and development including Rising Stars and Talent Academy programmes.
* Mobile Gaming training platform for cross-area training.
* Discounts and cashback on many High Street Brands and Supermarkets.
* Well-being and Healthcare benefits with monthly well-being programmes.
* Mental health support, up to 2 mental health days annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Employee Assistance Programme with support and counselling.
* Flexible working hours and a supportive, inclusive environment with regular team events.
* Reward and Recognition schemes and anniversary rewards for service milestones.
* Electric car salary sacrifice scheme.
* Your birthday off guaranteed.
* Discounted Health Cash plan and Sick pay Insurance.
* Big People Days to celebrate employees and local communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme and Life Insurance.
Qualifications
* Experience in coaching or supervisory roles in customer-facing environments.
* Strong communication and problem-solving skills with a customer-focused mindset.
* Ability to lead shifts and manage a team in a fast-paced setting.
We are passionate about delivering exceptional hospitality. We are obsessed with making our guests welcome and look for opportunities to exceed expectations with a product that delivers everything under one roof. Join the team that Work, Grow & Play the Village Way!
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