Job Title
Head of Customer Experience
Organisation
Broadacres
Job Description
Head of Customer Experience
Are you passionate about customer experiences and delivering high-quality housing & support services?
We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services.
Key Responsibilities
* Lead the neighbourhood management, income collection, anti-social behaviour, extra care, and supported housing services to ensure all customers receive exceptional service.
* Ensure compliance with the Regulator of Social Housing (RSH) regulatory framework.
* Develop and implement tailored services to meet the diverse and changing needs of our customer base.
* Lead a team focused on achieving equitable outcomes for every customer interaction.
What We're Looking For
* Proven leadership experience in housing management.
* Strong understanding of the regulatory framework governing social housing.
* Exceptional communication and interpersonal skills.
* A commitment to providing high-quality, customer-focused services.
Join Us
If you are ready to make a significant impact on the lives of our customers and lead a team dedicated to excellence, we want to hear from you
To Apply
Please submit your CV and a supporting statement outlining your suitability for the role. Find out further details by visiting our careers pages Broadacres
* CLOSING DATE: 5pm on 19 September 2025
* INTERVIEWS: Week Commencing 29 September
We look forward to welcoming you to our team