IMH Recruitment is seeking an experienced Customer Service Advisor to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence. Key Responsibilities: * Deliver exceptional customer service as the first point of contact. * Handle customer inquiries and provide accurate product/service information. * Build strong relationships with customers. * Coordinate deliveries by liaising with couriers and customers. * Manage and update customer accounts using various systems and databases. * Process orders and manage related administration tasks. * Handle complaints effectively with professionalism and care. * Respond to inbound calls and inquiries via email or live chat. Essential Skills: * Strong problem-solving abilities. * Excellent verbal and written communication skills. * Proficient in using computers and multiple systems. * Previous experience in call handling, email handling, or live chat. Hours and Pay * Sunday to Thursday: 09:00am to 17:30pm * £13 per hour. * Opportunity to work with a well-respected company with offices across the UK. How to Apply: Submit your updated CV and contact our office on (phone number removed) for further details. Job Type: Full-time Pay: £13.00 per hour Benefits: * Company pension * Free parking * On-site parking Schedule: * Monday to Friday Experience: * Call Handling : 2 years (required) * Email handling : 1 year (required) * Live chat: 2 years (preferred) * Customer Service : 2 years (required) Licence/Certification: * Driving Licence (preferred)