We are looking to recruit an Order Management Administrator with experience in sales administration and order processing. Whats in it for me? Salary £27k plus excellent benefits, including income protection, private medical insurance, travel insurance, plus an extra days holiday for your birthday. Free on-site car parking. The role is based in Coventry working hybrid, 3 days in the office and 2 days from home The Order Management Administrator plays a key role in ensuring a smooth, accurate, and customer-focused order process. Acting as the link between customers, Sales, Supply Chain, and Finance, this role manages incoming orders, validates details against contracts, and keeps SAP data accurate and up to date. With strong attention to detail and a proactive approach to communication, the Order Management Administrator helps ensure customers receive the right products, at the right time, with minimal disruption and a high-quality service experience. Reporting into the Sales Office Manager you will: Receive and process customer orders via email, EDI, and customer portals, ensuring all information is captured accurately. Review incoming orders for completeness and accuracy, checking product codes, pricing, quantities, and terms against agreed contractual conditions. Proactively contact customers to acknowledge orders and resolve any discrepancies or issues promptly. Provide clear product information and support basic product enquiries, referring more technical questions to the Trade Specification Team or Product Management. Enter all order details into SAP quickly and accurately to support a smooth, efficient order flow. Collaborate with internal teams (Sales, Supply Chain, Finance) to ensure seamless progression of orders from receipt through to dispatch. Issue delivery notes to warehouse teams in a timely manner to enable on-time fulfilment. Monitor stock availability, communicating any constraints or delays that may impact customer delivery. Manage and resolve customer enquiries via email and telephone in a timely, professional manner. Skills and Experience Required: Highly organised with strong attention to detail, ensuring accuracy across orders, data, and customer records. Clear and confident communicator, able to manage customer queries professionally and build strong working relationships across teams. Comfortable working with data and systems, with the ability to learn new software quickly (SAP experience advantageous). Proactive and reliable, able to manage multiple tasks, prioritise effectively, and maintain a calm, solutions-focused approach. Collaborative team player, willing to share information, support colleagues, and contribute to a smooth end-to-end order process.