This is an exciting administration role in Army Cadet Headquarters responsible for receiving and handling requests for system and technical support through a helpdesk ticketing system ensuring a positive user experience.
We are looking for a training professional to bring their skills, enthusiasm, and personal credibility to respond to a broad range of service requests for support by providing information to fulfil or enable resolution.
Qualifications
* High level of administration and IT skills
* Experience working with partners, both internally and externally
* Accustomed to working under pressure for a demanding team
* Demonstrable success in establishing effective working relationships across a range of organisations at all levels
* Excellent written and verbal communication skills
* Polite telephone manner
* Effective interpersonal skills
* Ability to work on own initiative
Benefits
* Flexible working arrangements (you agree a working pattern with your line manager).
* The ability to work both from home and from our Aldershot office.
* Personal Accident Insurance, including loss of earnings cover and death benefit.
* 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
* A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
* Good leave allowances (which are offered pro-rata for part time staff):
* 20 days annual leave plus Bank Holidays.
* Additional privilege leave, on set days each year, such as between Christmas and New Year.
* An additional five days of volunteering leave.
* Support for qualifications and personal development.
* Employee Assistance Programme.
* Season ticket loan.
* Railcard (if you are eligible)
* A caring and supportive team environment.
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