Overview
We are looking for a compassionate experienced administrator who can work unsupervised, using their own initiative and judgement to prioritise their workload. This is a dynamic position where you will rotate through various areas, including the Surgical Reception Unit, Pre-assessment Clinic, Theatre Reception, and Grafton Way—all within the UCLH buildings. This role requires a flexible approach to working hours, with core hours between 6:30am and 5:00pm, and early starts from 6:30am in some areas. This role is about more than just administrative tasks; its about being a vital part of a patient\s healthcare journey. You\ll be the central hub of a busy clinical team, coordinating patient appointments and critical data management. You\ll be the first point of contact for patients who may be anxious or stressed, and your clear and empathetic communication will directly impact their experience.
Responsibilities
Use sharp problem-solving to manage complex inquiries, proactively identify potential issues in patient care, and ensure seamless communication across all teams by escalating complex issues to the line manager. You will coordinate care pathways, manage data effectively, and support clinical teams in a fast-paced environment. You will be instrumental in ensuring a smooth and efficient service, ultimately contributing to the best possible patient experience.
Qualifications and qualities
The ideal candidate will have a proven track record in coordinating care pathways, managing data effectively, and supporting clinical teams in a fast-paced environment. Your ability to supervise and mentor new starters will be essential to maintaining high standards. You should be proactive, able to work autonomously while also being a collaborative team player, with excellent communication and problem-solving skills.
About UCLH
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people locally, nationally and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing); National Hospital for Neurology and Neurosurgery; Royal National ENT and Eastman Dental Hospitals; University College Hospital Grafton Way Building; Royal London Hospital for Integrated Medicine; University College Hospital Macmillan Cancer Centre; The Hospital for Tropical Diseases; University College Hospital at Westmoreland Street. We are dedicated to diagnosis and treatment of many complex illnesses, specialising in women\s health and the treatment of cancer, infection, neurological,gastrointestinal and oral disease. We have sustainability targets to net zero and plan emissions by 2031 and 2040.
* University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
* National Hospital for Neurology and Neurosurgery
* Royal National ENT and Eastman Dental Hospitals
* University College Hospital Grafton Way Building
* Royal London Hospital for Integrated Medicine
* University College Hospital Macmillan Cancer Centre
* The Hospital for Tropical Diseases
* University College Hospital at Westmoreland Street
J-18808-Ljbffr