Overview
: First Military Recruitment are currently seeking a House Manager on behalf of one of our clients. Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Hours of work are Monday to Friday, 0900 – 1500.
Duties and Responsibilities:
1. You will be responsible for the efficient management of onsite operations and resources with a strong focus on the delivery of exceptional levels of customer service whilst holding full accountability and empowerment to provide day-to-day service delivery to residents.
2. This role requires elements office and administration work whilst providing a hands-on approach to physical work required on site. The role does not involve care provision to residents. Relationships with resident are to be strictly maintained on a professional basis. You will however be required to provide assistance to residents in emergency situations.
3. Act always with honesty and integrity. To establish and maintain high standards of personal conduct and professional relationships.
4. Act always with honesty and integrity maintaining a high profile while on duty to establish maintain and encourage friendly professional communications with residents.
5. Maintain a clean and welcoming environment for all residents and guests.
6. Ensure that standard operating procedures are followed to ensure a consistent service delivery in line with the relevant legal framework.
7. Ensure you are using the correct and appropriate PPE issued to you.
8. Ensure you are wearing face mask in communal areas.
9. Keep a daily diary recording of all significant events on site and dealings with residents, such as emergencies, disputes and maintenance work.
10. Ensure efficient and appropriate communication is maintained with residents and deal efficiently and effectively with all resident enquiries.
11. Understand and respect confidentiality of knowledge and information relating to individual residents.
12. Encourage the formation of a social committee and promote community atmosphere.
13. Meet with prospective new residents and introduce them to the scheme and services provided. This may assist them and their families to assess the suitability of the scheme.
14. Ensure that the emergency call system is kept fully operational. Monitor this system during working hours and transfer to call centre while off duty.
15. Be observant and vigilant regarding the welfare of residents. This includes irregular activity or absence. If there is concern for their health and wellbeing, it may be necessary to inform relevant parties.
16. In cases of emergency situations during the House Managers normal working hours, they should call the relevant emergency services immediately and remain with the resident until they arrive.
17. The House Manager is NOT responsible for providing individual services to residents such as cleaning, shopping or any care services.
18. Visually inspect the building daily and ensure the security of the development by checking entrances and windows for defects and making sure any access points are secure.
19. Report any faults/repairs within the communal areas of the development to the administration team.
20. Report any accidents that occur on site and record all details in the daily log.
21. Notify Senior Management in the event of an accident on site, the death of a resident or the sale of a property.
22. Ensure that all assets are fully compliant in terms of building services and other statutory testing.
23. Manage the contractors working on site in accordance with the standard operating procedure. Ensure work is carried out in a safe manner and check completion/standard of work.
24. Manage the guest room service on site in accordance with the standard operating procedure.
25. Carry out water testing in accordance with the standard operating procedure.
26. Carry out weekly fire panel testing
27. Manage the key handling policy on site in accordance with the standard operating procedure.
Skills and Qualifications:
28. An established individual with experience of working with the over 55’s client group in independent living and experience in similar or other relevant roles is essential.
29. Resilience and enthusiasm.
30. Always conduct yourself in a professional and courteous manner whilst