Your new company In your new role as a Tenant Liaison Officer, you will perform a key function in a programme of work being undertaken on housing in the Inverness area. This is a fast-paced programme of work, where you will provide administration support to the team. This role offers an immediate start and will have a duration of around 6 months, with possible extension. Your new role In this role, you will work closely with the project manager and wider team to be the first point of call for any queries, complaints and feedback from tenants. In addition, you will be responsible for communicating key milestones in the project to affected households, such as start dates, access required and any potential disruption. Day-to-day, you will draft letters and email correspondence to tenants, contact tenants via phone and visit properties in the Moray area. You will update spreadsheets and collate information and feedback. In addition, you will provide general administration for the project. What you'll need to succeed This role requires you to have excellent communication and organisational skills. You will have the ability to work on your own initiative and contribute to the project having a positive impact on the local area. You will have strong administration skills, the ability to use Microsoft Office packages, including Word, Outlook, Teams and Excel. This role will require you to have a full UK driving licence and the use of a vehicle as you will be required to travel to properties in the area (paid mileage). What you'll get in return This role is a great opportunity to join a leading organisation who are working on an important project in the local area. You will have a direct impact on the successful delivery of the project. This role offers a great variety of duties and the chance to work with people in a positive way. You can have the opportunity to start straight away for a duration of 6 months, with the potential to be extended based on workload. You will be paid weekly via Hays, receive a competitive rate of pay and an additional payment for holidays. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Julie at Hays, Inverness on 01463 214282. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk