Job Title: 3rd Line IT Engineer - MSP Location: Worcester (Hybrid) Salary: Up to £50,000 We're working with a growing Managed Service Provider in Worcester who are seeking an experienced 3rd Line IT Engineer to join their senior technical team. This is an exciting opportunity to manage complex client environments, lead on advanced technical support, and contribute to high-impact IT projects across multiple client sites. Key Responsibilities Act as an escalation point for 1st and 2nd Line support, resolving complex incidents efficiently. Provide expert support across desktops, laptops, servers, networking devices, and cloud platforms. Support and administer Microsoft 365, Azure, Windows Server, Active Directory, and Intune. Troubleshoot and maintain networking infrastructure, including switches, routers, firewalls, and VPNs. Manage virtualisation platforms such as VMware and Hyper-V. Lead IT projects for clients, including migrations, upgrades, and new technology deployments. Produce and maintain accurate technical documentation for clients and internal processes. Work directly with clients to ensure outstanding service delivery and satisfaction. Mentor and provide guidance to junior engineers when required. What You'll Bring Proven experience in a 3rd Line IT Engineer role, ideally within an MSP or multi-client environment. Strong technical knowledge of Microsoft technologies (O365, Azure, Windows Server, Active Directory, Intune). Hands-on experience with VMware/Hyper-V virtualisation. Solid networking and security knowledge (TCP/IP, DNS, DHCP, VPNs, firewalls). Excellent troubleshooting, problem-solving, and analytical skills. Strong communication skills, able to explain complex technical issues to clients and non-technical staff. Proactive and organised, with the ability to manage multiple priorities effectively. Full UK driving licence (occasional client visits may be required). Benefits Salary up to £50,000 DOE. Hybrid working with a mix of on-site client visits and remote working. Training and professional development opportunities. Exposure to diverse client environments and cutting-edge technologies. Pension scheme and company benefits. If you're a senior IT engineer looking to take on challenging projects, solve complex technical issues, and grow your career in a dynamic MSP environment, we'd love to hear from you. Apply today with your CV to be considered.