Better places, thriving communities.
Front Of House Security Officer- Manchester
Reporting to: Manchester Site Security Manager
Position: - Permanent/Core
Rota Pattern: – Monday to Friday only
Hours: - 12 hours per shift
Pay: - £14.25 an hour
Day shifts timings: - 07:00 to 19:00 only
Qualifications:
1. Skills for Security trained & certificated
2. SIA licensed
3. First Aid trained & certificated
4. ACT Awareness certified (desirable)
5. IT literate
Previous Experience
6. Corporate Customer Services background (desirable)
7. Ability to use MS Windows and MS Office applications
8. A sound understanding of electronic security Access Control & CCTV systems (desirable)
Personal Skills
9. Physically fit to fulfil active job role requirements
10. Ability to work proactively, pay attention to detail and use intuition
11. Customer Facing/front of house skills
12. A high standard of bearing and turnout
13. Excellent telephone manner
14. Ability to demonstrate a commitment to delivering a high-quality service
15. Ability to liaise with others at all levels including senior management and customers clients
16. Ability to work within established procedures and contribute positively to any improvements
17. Application of conflict management in support of conflict de-escalation and resolution
18. Disciplined and Professional attitude
19. Proficient in written and oral communication
20. Computer literate and good administration skills
21. Ability to deal with and control emergency situations
22. Be familiar with and understand the principles of the Health and Safety at Work etc. Act whilst adopting and maintaining Safe Working Practices and in line with The Bank of New York UK & Ireland Health & Safety Statement of Intent
23. Comply with BNY commitment to corporate social responsibility and in support of the BNY Environmental Sustainability Statement and Goals
24. To read, understand and comply with BNY Code of Conduct
25. Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
26. Work collaboratively with colleagues and supervisors.
27. Excellent time keeping
28. Should be proactive and self-motivated
29. Required to be flexible in support of covering staff holidays, sickness or extra cover when required.
Responsibilities & Specific Tasks
30. Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
31. Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
32. Provide assistance, directions and guidance to visitors on arrival
33. To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
34. To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
35. Escorting of contractors and cleaning operatives in line with agreed procedures
36. Conduct fire watch and loss prevention patrols (internal & external) in line with agreed policy and procedures
37. To provide ad-hoc cover for BNY receptionist for breaks as required, including support to on-site client events
38. To react positively and professionally in support of security operations and emergency situations as required
39. Successfully complete site induction training to satisfactory standard, including completion of the Op Warden Trigger Plan, BNY Unannounced (Dawn Raids) training module within the designated training period; and any other Corporate Security training courses deemed appropriate by Corporate Security Management
40. Complete satisfactory probationary assessment as part of personal training and development plan
Operational Duties
41. Maintain a robust high visibility security posture in support of Denial/Detering/Detecting crime
42. The FoH profile, presence and posture is to reassure management, staff and visitors that the premises and facilities are safe and secure
43. Monitor and control access to the front entrance, ensuring only authorised personnel are allowed on site
44. Greet and assist staff, and visitors in a friendly and professional manner
45. Maintain a visible presence at the front entrance, deterring potential security threats through proactive observation and engagement
46. Provide directions, guidance, and information to individuals seeking assistance
47. Collaborate with the Security Control Room (SCR) and all security personnel to ensure seamless coordination and effective response to emergencies
48. Complete incident reports and maintain accurate records of security-related activities
49. Assist in the coordination of special events or functions, ensuring appropriate security measures are in place
50. Maintaining the highest standards of professionalism at all times
51. Pinpoint suspicious behaviour and take remedial non- confrontational action
52. To proactively observe the outside perimeter, main entrance and ground floor reception areas for suspicious activity and opportunities to assist with colleagues and guests
53. To proactively monitor building demise, recognising the behaviour of others, and to report any unusual activity immediately.
54. To work as a coordinated team as part of routine duties and immediate response to safety, risk and emergency situations
55. Immediate response to any incident and give confidence to others that the situation is being dealt with effectively and efficiently.
56. Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
57. Observation and surveillance skills to include risk and threat identification
58. Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance
59. Speedy and accurate reporting of suspicious activity
60. Have a clear understanding of guidance and response relating to Crowd Control, Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
61. Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach
62. Ability to act immediately in support of Emergency Response, including maintaining control, provide assistance and coordinate with emergency services
63. Fulfil loading bay rotation duties in support of receipt of mail/parcel/courier deliveries to BNY
64. Competency in operating mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification (back up service only)
65. Subject to experience and skill level, be prepared to step up to cover Duty Supervisor or CCTV Controller role, under direction and supervision of site Security Manager
66. To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
67. To follow and comply with all routine site operating procedures
68. To maintain communications with BNY Global Corporate Security management and London Command Centre (LCC) in support of local and wider regional operations
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .