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Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill, and a buzzing health club, we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems, and supporting all departments. This is a varied role, involving every step of the customer journey, from check-in to preparing room service orders and serving at the bar.
Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for guests to work, eat, relax, play, and exercise. With 33 hotels and leisure clubs across the UK and more opening soon, we rely on you to deliver service that stands out from the competition.
Join us and enjoy benefits such as…
* Complimentary full leisure club membership for you and a family member or friend worth £1200
* Discount on all overnight stays at Village Hotels
* Up to 40% discount on food and drink at any Village Hotel
* Excellent training and development opportunities
* Discounts and cashback offers on many high street brands
* A range of well-being and healthcare benefits
* Financial wellbeing support via Salary Finance
* Employee Assistance Programme
* Flexible and home working options
* A fun, supportive, and inclusive work environment with development opportunities
* Regular team events and incentives
* Monthly well-being programs to support mental health
* Anniversary rewards for every year of service
What we need from you…
* Understanding of what great customer service looks like
* Ability to resolve guest issues efficiently and positively
* Ability to work on your own initiative
* Knowledge of what a good job looks like
* Ability to forge and maintain strong relationships with all departments
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