Company Overview
AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport and Sligo and can offer strong development opportunities/career paths for the right individuals looking to join us.
Summary
We are seeking a dynamic Outbound Sales Agent to join our team at ATM Group. In this role, you will be instrumental in building relationships with clients and driving sales initiatives that align with our commitment to exceptional service. This position offers the opportunity to work in a fast-paced environment where your contributions will directly impact our clients' success.
Job Purpose:
To handle Outbound sales enquiries, offering customers a range of utility products including broadband, mobile, gas, and electricity. The role involves understanding customer needs, promoting suitable solutions, and delivering exceptional service to convert enquiries into confirmed sales.
Key Responsibilities:
* Handle Outbound sales calls in a professional and confident manner.
* Understand and assess customer needs to recommend the best products and services.
* Meet and exceed individual sales targets and KPIs.
* Provide accurate information regarding pricing, packages, and promotions.
* Process orders and update CRM systems accurately.
* Follow compliance and quality guidelines at all times.
* Take ownership of the customer experience and resolve queries effectively.
* Work collaboratively with team members and management to improve overall campaign performance.
Key Skills & Attributes:
* Strong communication and listening skills
* Proven ability to build rapport quickly over the phone
* Resilient, target-driven, and self-motivated
* Ability to handle objections professionally
* Positive attitude and willingness to learn
* Basic computer literacy and experience using CRM tools
Experience Required:
* Previous experience in a sales/contact centre role is desirable but not essential
* Full training will be provided
Job Types: Full-time, Permanent
Pay: £25,875.00 per year
Benefits:
* Company pension
* Referral programme
Ability to commute/relocate:
* Stockport SK1: reliably commute or plan to relocate before starting work (required)
Experience:
* Sales: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person