We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for
* Knowing your customers and serving them with passion and pride, providing natural and great service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of your shift for accurate pay.
* Keeping yourself, colleagues, and customers safe by following security procedures and using safety equipment.
* Following the 'think 25' policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions at self-service checkouts and explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running shifts in the absence of your Shift Leader or Store Manager.
* Following all training to ensure safety and legality.
If your store has a Post Office Local
Your duties will include the daily operations of the post office, requiring you to pass a background check for financial and criminal records. If you do not pass, the job offer will be withdrawn.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during the application process.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.
We are a subsidiary of Tesco, operating independently from our Head Office and servicing stores from three distribution centers.
We are committed to an inclusive recruitment process and are proud to be accredited as a Disability Leader Level 3. For accessibility support, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For details, please click here.
Benefits
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including flu jabs
* Cash plans, colleague discounts, and savings schemes
* Retirement savings plan
* Life Assurance
* Car Allowance and Private Medical Insurance (if applicable)
* Flexible working options
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