Helpdesk Administrator – Enfield (Hybrid Opportunity)
Location: Enfield (Hybrid after initial period)
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Pay: £16.93 per hour (Umbrella)
Contract Type: Temp-to-Perm
About the Role
We are seeking a proactive and highly organised Helpdesk Administrator to join a busy, fast-paced team in Enfield. This is a temp-to-perm opportunity with the potential for hybrid working after a few months.
You will play a crucial role in supporting operational teams, coordinating work orders, liaising with clients, subcontractors, and operatives, and ensuring daily schedules and reporting run smoothly.
Key Responsibilities
1. Raise and allocate work orders from client calls and emails using internal systems
2. Collaborate with Contract Managers/Supervisors to assign daily and emergency tasks
3. Schedule appointments with sites and subcontractors
4. Process operative timesheets, maintain spreadsheets, and ensure payroll accuracy
5. File and manage job documentation, including photos and supporting paperwork
6. Update WIP reports and internal trackers to minimise outstanding jobs
7. Handle client queries and recalls professionally across multiple contracts
8. Maintain lone-working records and conduct welfare calls to operatives
9. Ensure compliance and document accuracy, including RAMS, job sheets, and materials used
10. Upload documents to client systems for invoicing and contract compliance
11. Support administrative duties as required by managers and senior leadership
12. Keep client portals up-to-date with job progress and documentation
Requirements
13. Previous experience in a coordinator or administrative role, ideally in maintenance, construction, or facilities
14. Excellent organisational skills with strong attention to detail
15. Confident communicator, able to engage professionally with clients, operatives, and management
16. Proficient in MS Office and able to quickly learn internal systems
17. Comfortable working in a fast-paced, high-volume environment