Join our Team as a Billing Analyst! Location: Brockworth, Gloucester Salary: £25,100 Per Annum Hours: Monday- Friday 09:00-17:30
About the role: Are you detail-driven, analytical, and ready to make a real impact in a fast-paced billing environment? As a Billing Analyst, youll play a key role in ensuring accurate and timely billing across all divisions by managing call and line data records, resolving billing issues, and supporting continuous improvement initiatives. This is a fantastic opportunity to join a collaborative team where your problem-solving skills and commercial awareness will help shape the future of our billing operations.
What makes you a great fit: Excellent verbal and written communication skills
Strong attention to detail and high level of accuracy
Proactive, customer-centric attitude with a can-do mindset
Logical problem-solver with a calm, composed approach
Intermediate Excel skills and ability to interpret technical data
Motivated team player who enjoys working with others
Able to prioritise workload and meet strict deadlines
Commercially aware and confident in handling data
Demonstrates integrity and professionalism under pressure
Committed to continuous improvement and personal development
Key responsibilities: Run reports and perform checks on customer charging using internal billing systems
Investigate and resolve unbilled items and tariff issues
Collect and validate CDRs and LDRs, identifying efficiencies
Follow procedures to support live bill run sign-offs
Assist in improving billing processes, including templating and data collection
Support both Managed Billing and Wholesale Billing teams through cross-training
Handle charge queries and assist with partner migrations
Provide ad-hoc support and reporting as required
Collaborate with the line manager on process improvements and reporting
Ensure accurate and timely billing across all customer accounts
Perks for our People: Holidays : 25 days + bank holidays and buy/sell options
Other Leave : Birthday day off, 12 paid hours for flexible use, Volunteer day
EV Scheme : Lease a brand-new electric car
Lifestyle : 9% combined pension contribution and 4x salary life assurance
Rewards : Quarterly and annual employee awards, discounts on tech
Socials : All-expenses-paid company events
Development : In-House Training Academy
Wellbeing : 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
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