Salary from £34,154 + Up to 5% bonus
Permanent, 40 Hours Per Week
Hybrid Working – Based at our offices in Thorpe Park, Leeds or Doxford Park, Sunderland
Lead the Way in Supporting Vulnerable Customers
We have an exciting opportunity for a passionate and knowledgeable individual to join Northern Gas Networks (NGN) as a Vulnerability Trainer. In this pivotal role, you will empower internal colleagues, external stakeholders, and partners by delivering training that raises awareness and builds competency around vulnerability. Your work will cover key areas such as carbon monoxide safety, fuel poverty, energy efficiency, affordable warmth, Priority Services Register (PSR), and promoting life-enhancing services like the locking cooker valve.
Training will be delivered in line with our Customer Vulnerability and Competency Framework, using a blended approach that includes e-learning modules, face-to-face sessions, and virtual learning. This is your chance to make a real difference by ensuring our teams and partners have the skills and knowledge to support customers when they need it most.
A full UK driving licence and access to a car is a requirement for this role, as travel will be expected across our network
In this role you will
1. Build and maintain strong relationships wit...