About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview
We have an opportunity for a People Change Consultant to lead the planning and execution of impactful change initiatives that support our organisation’s transformation journey. In this role, you’ll ensure seamless transitions, maximise engagement, and cultivate a positive, resilient environment during periods of change. If you thrive on making a difference and shaping a vibrant workplace culture, we’d love to hear from you! This role is a 12-month fixed‑term contract.
Key responsibilities
* Develop and implement comprehensive change management strategies aligned with organisational goals, focusing on delivering a positive employee experience during transformation initiatives.
* Assess organisational readiness and change impacts to identify risks and opportunities, adjusting approaches to maximise engagement and minimise disruption.
* Design and execute tailored change and communication plans for different stakeholder groups, ensuring messaging is clear, consistent and engaging to support understanding and buy‑in.
* Support leaders and teams through change by providing coaching, tools and resources to facilitate adaptation and build resilience.
* Promote transparency, gather feedback and proactively address concerns to foster trust, enhance morale and maintain a positive employee experience.
* Collaborate with change owners to refine plans, track progress and ensure initiatives align with employee needs and organisational objectives.
* Coordinate engagement activities and communities involved in change initiatives to encourage participation, collaboration and shared ownership.
* Evaluate the effectiveness of change and communication efforts through qualitative and quantitative feedback, using insights to improve future initiatives.
* Act as a trusted partner to business leaders and teams, advocating for employee‑centric approaches that support successful change adoption and organisational resilience.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. This role will involve frequent travel to our London office.
Your skills & experience
* Extensive experience designing and executing change management plans for large-scale transformation initiatives across various sectors.
* Proven ability supporting organisational change, fostering stakeholder engagement and managing change communities.
* Skilled in developing targeted communication strategies aligned with business goals, using strong storytelling and messaging tailored to diverse audiences.
* Knowledge of change management methodologies (e.g., ADKAR, Kotter, Prosci) and assessing impacts to develop effective interventions.
* Strong analytical skills to evaluate the effectiveness of initiatives through surveys, feedback, and metrics, translating data into actionable insights.
* Excellent facilitation, organisational, and relationship management skills, with the ability to work effectively in dynamic, ambiguous environments.
* Adept at handling resistance, fostering positive change, and supporting teams through complex transformation processes.
* Strong in creating compelling digital content, managing digital platforms, and utilising online collaboration tools.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to sophie.2.guest@axa-uk.co.uk.
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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