Bank receptionist | Administration, Customer Service | Bushey | Bank shifts - flexible | Shift
Spire Harpenden Hospital has an amazing opportunity for an experienced Receptionist to join our team, on a Full Time and permanent basis.
You will be part of a team that prides itself on providing exemplary service to our Patients, Visitors and Colleagues at all times.
Working hours
Start 06:30 onwards Finish 20:30 latest
Job Purpose
To ensure an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer's expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times. Providing an efficient administrative service within the hospital, operating within established policies and procedures
Duties and responsibilities
- Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers' expectations.
- Admitting surgical patients in accordance with hospital procedures, providing information as appropriate.
- Admission/Discharge of patients onto computer system ensuring accuracy of all information.
- Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner
- Undertake various clerical duties including checking of bed status reports, issuing badges for visitors, booking taxis
- To contribute to the general cleanliness, neatness and smooth running of all reception areas at all times, ensuring that any reading material is available and well displayed
- Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures
- To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
- To present a professional, smart image at all times, ensuring adherence to hospital uniform policy
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Benefits
* Bank colleagues are paid weekly
* We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
* Save an average of £50 per month with our free onsite car park
* Access to Spire Healthcare pension
* Access to Blue Light Card discounts
* Free uniform
* Free DBS
* Full induction, including mandatory training updates
* Opportunities for further training and progression into permanent posts
* Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team
We commit to our employee's well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart