Overview
Customer Service Advisor. Salary £26,000 per annum + quarterly bonus. Pension, life assurance, Westfield healthcare cash plan. Monday to Thursday: 8:30 to 17:00 hours. Friday: 8:30 to 16:00 hours. Location: Southam, Warwickshire.
To provide comprehensive Customer Service support to the company\'s customer base, including direct and online customers.
Responsibilities
* Receipt of orders from telephone, e-mail and web sources
* Entering orders onto the Merlin system
* Upsell to customers on inbound (telephone) order capture
* Preparation of customer quotations
* Provision of product advice (including product specifications, MSDS sheet, etc.)
* Provision of reports as required by customer (in conjunction with IT department)
* Facilitating provision of samples (in conjunction with purchasing department)
* Maintenance of customer records on sales systems
* Query handling (progress of order, account balance and complaint handling)
* Participation in regular sales meetings
* Training – full in-house process and computer skills training
Qualifications
* You will have previous experience of working directly with customers, with a mix of internal sales, customer service and telesales experience, and familiarity with computer-based sales order and/or CRM systems
* Ability to work with computers
* Good communication
* Numeracy
* Personable and enthusiastic
* Willingness to work as part of a team
* Happy to work to deadlines
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