Central Ticket Office Admin Clerk Role type Police Staff Contract duration Temporary Contract type Full Time Business Area Other Department Roads Crime Unit Location Force Headquarters, Winsford Scale SC 4 Salary £27,204 - £29,859 Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum. Hours per week 37 Contract duration (months) 8 Closing Date 25/05/2026, 23:55 Job description An exciting opportunity has arisen to join the Central Ticket Officer Admin Team on a temporary basis until 31/01/2027. Within the role as Central Ticket Office Admin Clerk, you will act as the first point of contact to the public and internal/external stakeholders for all aspects of fixed penalty offences. Ensuring that the advice, and guidance provided is appropriate and in line with relevant legislation and force procedures. Be responsible for dealing with the end-to-end processes relating to traffic fixed penalty notices including offence adjudication, case management and dealing with the public's expectations. Acting as decision maker for fixed speed camera offences, representing the Force in Court when required. Provide support to the delivery of the National Driver Offender Retraining Courses in the Cheshire Force area. Search and interrogate numerous police systems, reviewing all available information to make an informed decision. Manage bookings/payments over the phone for drivers in respect of the National Offender Driver Schemes (NDORS) courses delivered by the Force. Identifying caller needs and providing advice/guidance for a diverse range of scenarios. You will need to have the ability to prioritise tasks with conflicting demands/deadlines and demonstrate flexibility and openness to change. Experience of working in a public facing or customer service environment and using Microsoft packages including Word, Excel, Outlook and Edge is essential. Ideally have experience in an administration role and working within procedural and must be able to work as part of a team. This opportunity is temporary, therefore if you are an internal member of staff wishing to apply please ensure you complete a Line Manager Endorsement form and attach this to your application. Role Profile Additional Information Attachment The Competency Values Framework (CVF) The Competency Values Framework (CVF) provides clear expectations for everyone working in policing. It describes behaviours required by all officers and members of staff and it will be used in the recruitment process to assess your suitability for the role to which you are applying. It is not a requirement that you should have a detailed knowledge of the framework, should you wish to familiarise yourself with it to support you in the recruitment process please follow the below link. This role operates at level of the CVF: 1 Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves. Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include: People of ethnic minority Individuals who identify as having a visible or invisible disability Gender in relation to female representation for PC entry routes Gender in relation to male representation for Staff entry routes Lesbian, Gay, Bisexual, Transgender (LGBT) FOR POLICE OFFICER NEW RECRUITS ONLY The Constabulary recognises that some may possess additional skills such as fluency in other languages; if you have such a skill and are willing to be contacted about this potentially being considered in relation to deployment and posting decisions, please highlight this in the application. Please note that any posting decision will be made by the organisation as is its prerogative however in circumstances where there is a cultural-competence/skill that may also enhance the Constabulary's service to its communities then in consultation with an individual and their consent then a posting may be agreed accordingly. Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as incomplete pages will not be saved. As part of the application process, you may be asked to provide evidence of your Qualifications, proof of identity and address, so it is important to make sure you have this information to hand before you complete your application.