We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of your shift for accurate pay.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running the shift in the absence of your Shift Leader and Store Manager.
* Following all training to ensure safety and legal compliance.
* If applicable, duties include the operation of the Post Office, which requires passing a background check; failure to pass will result in withdrawal of the job offer.
Flexible Working
We welcome discussions about flexible working arrangements to support your life and commitments.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
• Customers are at the heart of everything we do
• Treat others as they like to be treated
• Work together as one team
• Make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of food, household essentials, and additional services like Post Office, cash machines, and more.
As a Tesco subsidiary, we operate independently from our Head Office, with distribution centers in Brownhills, Nursling, and Wakefield.
We are committed to inclusivity and accessible recruitment, with accreditation as a Disability Leader Level 3. For support details, please click here.
Please Note
Applicants must be above school leaver’s age. For details, click here.
Benefits include
* 10% discount at One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on every 4-week pay weekend)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounted health checks via Tesco Pharmacy
* Exclusive savings through Colleague Deals and Discounts
* Save as you earn scheme
* WeCare support services
* Increasing annual leave with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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