Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
Want to be a part of it?
What will you be doing?
You'll be making and answering inbound and outbound calls from Non Household Metering (NHHM) customers. You will need to complete notification forms to be sent out to retailers and book customer appointments with specific requirements, such as scheduling during half term for schools.
You will communicate with the NHHM case handler team to ensure all appointments are booked geographically and that the service is as smooth as possible for the customer.
What you’ll bring
* Great attention to detail
* Problem-solving skills and ability to work under pressure
* Strong communication skills and analytical capability
* Proven IT skills, including Microsoft Office
What’s in it for you?
We offer a range of benefits including:
* Matched or contributory pension scheme
* Online GP service, available 24/7
* Employee assistance programme
* My Rewards portal with retail discounts
* Life assurance
* Cycle to work, salary finance, and give as you earn schemes
* Enhanced maternity, paternity, and adoption leave
* Reward and recognition scheme
Additional benefits include:
* Health Care Cash Plan for medical expenses
* Discretionary bonus scheme
* 25 days annual leave plus bank holidays
About us
We aim to be an employer of choice and a great place to work, supporting diversity and talent. We are actively recruiting army veterans and fostering inclusive environments through our ENABLE networks.
Our values—responsibility, openness, teamwork, and ambition—guide our culture and recruitment process, aligning your aspirations with ours.
Whether you're a trainee, apprentice, graduate, or advancing your career, we offer industry-recognized training and development programs.
It’s an exceptional time to be part of M Group.
Please note: Job adverts may close early; apply promptly. Successful candidates may undergo third-party background checks, and some roles require drug and alcohol testing during onboarding.
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